UNITS
After sales service unit
05
After sales service unit
Ruin Noor Aria Engineering Company, with regard to helping customers in order to prepare for optimal operation and use and use the machine as much as possible by training operators, service workers and repairmen and providing quick and timely spare parts, started forming a service unit. After sales by employing technical and expert personnel. After the machine is sold and handed over to the customer, the after-sales service unit is responsible for providing technical and construction services to all machines in the field of warranty and after-warranty throughout the country in the best way and with the right quality so that the customer’s satisfaction is achieved. is responsible for
Responsibilities and duties of the company's after-sales service unit
- Providing service to the customer during the warranty period and outside the warranty period
- Providing pre-sale service and support to sales representatives
- Service provision, monitoring and support of service agents
- Communicating with the customer and following up on the complaints expressed by the customer
- Receiving and delivery of items in the warehouse of the after-sales service unit
- Preparation of unit performance report
- Preparation and compilation of the turnover statement of the service unit.
- Supervising the mechanized circulation of affairs and trying to softwareize most of the processes and adapting them to the principles of valid certificates and trying to obtain them.